Vacation Policy

Summer is a time of sun, fun, water, outdoors, and for most of our customers, vacations.  We know you need to take time off, so we have a system for taking a vacation without losing out on the good foods that want from Fresh Fork Market.  You can take up to four (4)   vacation weeks without penalty.  If you need more than that… we want your job!  For every week of vacation credits, we give you a chance to double up on your bag or order like valued products from our website.

Vacation credits are not valued in cash and cannot be applied to your account to pay your subscription balance.

Here are the steps for taking a vacation without penalty.  You must follow them, or we cannot guarantee that we can give you your credits.  If you have any troubles, drop us an email and we can help you work it out.

 

  1. Notify us 1 week in advance.  Please do so by registering your vacation online at http://csalogin.freshforkmarket.com or telling our greeter at the back of the truck.  If you do not notify us at least one week in advance, then we cannot give you credits for vacation.
  2. When you return, use your credits within four (4) weeks for full credit.  After four weeks, your credits will only be worth 50% of their value.  We must enforce this policy so that we can maintain our books and ensure the highest quality of ingredients from the beginning of the season to the end.  Vacation credits cannot be applied toward Thanksgiving or other holiday or seasonal specials.  If you are planning a vacation for the final week of the season, you must use your credits before the final week.
  3. You can order either double-up bags or shop a la carte.    Either option can be exercised online at www.myfreshfork.com.  You can use your credits any week after you are gone.  Simply “purchase” a double up or the appropriate amount of a la carte items (see below) and checkout.  When you checkout, select “Pay on Delivery” to bypass the payment options.
  4. Shop a la carte from the back of the truck.  You can use your vacation credits to shop from items we have available on the back of the truck at pick up.  This option is the most convenient for many customers, but what we have available is rarely the same from week to week.
  5. You credits will be equal to the value of one bag.  If you are a large subscriber, this means each vacation week is valued at $40 (at full value).  All other subscribers receive credits of $25 (at full value) for each week of vacation.
  6. If you shop a la carte, and go over your available credits, the balance will be added to your subscription balance and will be due upon the next payment cycle.
  7. Order deadline for the upcoming week is currently Monday by midnight for delivery that same week.

We are currently upgrading our technology, and hope to have a system in place that allows our customers to see what vacation credits they still have available.  Currently, however, this function is not available.  If you have any questions about your vacation credits balance, when and how to use them or any other problem, email us at info@freshforkmarket.com or call us at 1-800-861-8582.